We want you to be completely satisfied with your purchase from HOTATECH INC. If you are not satisfied, we will gladly accept eligible returns in accordance with U.S. online retail standards.
1. Return Window
- Returns are accepted within 30 days of delivery.
2. Condition of Returned Items
- Items must be unused, undamaged, and in their original packaging.
- Products showing signs of wear, use, or alteration are not eligible for return.
3. Non-Returnable Items
- Clearance, final sale, or special-order items.
- Customized or personalized products.
- Any product returned after the 30-day period.
4. Return Process
- Contact us at info@hotatechinc.com with your order number to request a Return Authorization.
- Once approved, we will provide you with return instructions.
- Ship the item back to us using a trackable method (USPS or UPS is recommended).
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.
- We recommend purchasing shipping insurance for high-value items.
6. Refunds
- Refunds are issued to the original payment method within 7–10 business days after we receive and inspect the return.
- Shipping charges are non-refundable unless the return is due to an error on our part.
7. Exchanges
- If you would like to exchange an item, please contact us. Exchanges are subject to product availability.